Reached an agreement with a DHgate seller? Before you close a dispute, review the order record, messages, evidence, and the action available for your specific case. This guide explains when closure may make sense, when to keep the case active, and what to do if no clear close option appears.
Learn how to update a DHgate dispute, when edits may be available, and what to do if the case is already submitted or escalated.
Learn how to open a DHgate dispute, what evidence to gather, and what to do if the seller does not resolve the issue.
Learn how to file a DHgate dispute, what evidence to prepare, when to request mediation, and how to keep the case tied to your order.
Learn how to correct a wrong DHgate dispute reason, update the record, add evidence, and use the official order flow.
Learn how to handle DHgate cancellations, returns, refunds, and disputes by checking order status, preserving evidence, and using the right account action.
