Reached an agreement with a DHgate seller? Before you close a dispute, review the order record, messages, evidence, and the action available for your specific case. This guide explains when closure may make sense, when to keep the case active, and what to do if no clear close option appears.
Learn how to update a DHgate dispute, when edits may be available, and what to do if the case is already submitted or escalated.
Learn how to open a DHgate dispute, what evidence to gather, and what to do if the seller does not resolve the issue.
Learn how to file a DHgate dispute, what evidence to prepare, when to request mediation, and how to keep the case tied to your order.
Learn how to request a refund or after-sales help in the DHgate app, save useful evidence, review order options, and avoid sending an item back without instructions.
Learn why a DHgate seller may ask you to close a dispute, what it can change, and how to keep the case documented before you act.
Learn how to correct a wrong DHgate dispute reason, update the record, add evidence, and use the official order flow.
