Paid for a DHgate order and need to cancel it? Start with the order details, check whether shipment information is shown, and review the available cancellation, refund, return, or support options. This guide explains what to do before and after an order moves beyond the pre-shipment stage.
Need to cancel a DHgate order? Start with the order details and check its current status. This guide explains what to do when cancellation is available, what to check if the order is already processing or shipped, and when to use DHgate’s refund, return, or dispute tools instead.
Want to close your DHgate account? Before submitting a deletion request, review open orders, refunds, returns, disputes, saved payment details, and records you may need later. This guide explains where to look for the account deletion option and what to do if you cannot find it.
Need to cancel a DHgate order in the app? Open the relevant order, check its current status, and use the action available on that order page. This guide explains what to review before requesting cancellation and what to do if the order has already moved to shipping, refund, return, or dispute handling.
Want to withdraw a DHgate refund request? Start with the order’s refund or dispute page and check the case status. This guide explains when it may be possible to close a request, why the option may be unavailable, and what to do next without confusing a refund case with canceling an order.
Learn when you can edit a DHgate refund reason, what to do if the request is already submitted, and how to keep the dispute record accurate.
Learn how to update a DHgate dispute, when edits may be available, and what to do if the case is already submitted or escalated.
Learn how to open a DHgate dispute, what evidence to gather, and what to do if the seller does not resolve the issue.
Learn how to file a DHgate dispute, what evidence to prepare, when to request mediation, and how to keep the case tied to your order.
Learn how to request a refund in the DHgate app, what evidence to prepare, and where to find the order-based dispute tools.
