To leave a review on DHgate, sign in to the account you used for the purchase and look for an eligible order in your order history. Open the order, select the available review option, rate the item and your experience, then submit your feedback. The exact button name and screen layout can vary between the DHgate website, app, account version, and order status.
Quick answer: You can usually leave a DHgate review only for a purchase connected to your account. Start from the relevant order, look for a review or feedback option, add a clear rating and comments, and submit the review.
Before You Try to Leave a Review
Make sure you are signed in to the same DHgate account that placed the order. Reviews are generally connected to a specific purchase, so you may not see a review option for an item you only viewed, saved, or bought through a different account.
- Confirm that you are using the account that placed the order.
- Find the exact item and order you want to review.
- Check whether the order is eligible for feedback.
- Have your photos or videos ready if you want to include visual evidence.
- Keep your comments factual and based on your own order experience.
How to Leave a Review on DHgate
- Sign in to your DHgate account.
- Open your order history. Look for the order containing the item you want to review.
- Select the relevant order. Open the order details and look for a review, feedback, rate, or similar option.
- Rate your experience. Complete the available rating fields for the product, delivery experience, or seller communication where applicable.
- Write your review. Explain what you ordered, what arrived, and whether the item matched the listing.
- Add photos or videos if available. Visual evidence can help other buyers understand size, colour, material, condition, or packaging.
- Review your wording and submit. Check that the comments are accurate, respectful, and specific to the order.
Tip: Do not rely on a review as the main way to resolve an order problem. If the item is missing, damaged, materially different from the listing, or otherwise requires platform help, use the support or dispute options available from the relevant order instead.
What to Write in a Helpful DHgate Review
The most useful reviews explain what a buyer can reasonably expect from the item and the transaction. Avoid vague comments such as “good” or “bad” on their own. Instead, include practical details that another buyer can use.
- What you ordered, including the variant, size, colour, or model if relevant.
- Whether the item matched the listing photos and description.
- How the size, material, finish, or functionality compared with your expectations.
- Whether the packaging and delivery condition were acceptable.
- How the seller communicated if you contacted them about the order.
- Any issue that future buyers should know about, stated clearly and fairly.
Example of a useful review
I ordered the black medium version. The colour and material were close to the listing photos, and the item arrived in good condition. The fit was smaller than I expected, so I recommend checking the measurements before ordering. The seller replied to my size question before shipment.
This type of review is more useful than a one-word rating because it explains the item, the experience, and the practical takeaway for another buyer.
What to Do If You Cannot Find the Review Option
If you cannot find a review button, do not assume there is a site-wide error. First, check the order and account details. The review option may not appear if the order is not eligible, if you are signed in to a different account, if feedback has already been submitted, or if the available review period has changed or ended.
- Confirm that you are signed in to the account that placed the order.
- Open the exact order rather than searching only for the product listing.
- Check the order status and any messages shown in the order details.
- Look for a review, feedback, rating, or similar label; wording can vary by device and site version.
- If the order has a problem that needs action, use the support or dispute route shown for that order.
- If you still cannot find an answer, contact DHgate support through your account and include the order number.
Can You Edit a DHgate Review?
DHgate’s review guidance indicates that users may be able to update a review after posting it. However, the available options and limits can change. Open the relevant completed order and look for an edit or update option rather than assuming that every review can be changed in the same way.
Before submitting your first review, check the wording carefully. A short, accurate review based on your actual experience is easier to stand behind and more helpful to future buyers.
Review vs. Dispute: Which One Should You Use?
A review and a dispute serve different purposes. A review shares your experience with other shoppers. A dispute or support request is for asking the platform to help with an order issue. If you need a resolution for a missing item, damage, a significant mismatch with the listing, or another transaction problem, start with the order’s support or dispute tools and keep your evidence in the order record.
| Use a review when you want to… | Use support or a dispute when you need to… |
|---|---|
| Share your experience with the product or seller | Ask for help with an unresolved order problem |
| Explain whether the item matched the listing | Submit order details, messages, photos, or other evidence |
| Help future buyers make a decision | Request a platform review of the transaction |
FAQ
Can I leave a DHgate review without placing an order?
Reviews are generally linked to an eligible purchase connected to your DHgate account. If you cannot find a review option, check the relevant order details and account first.
Where do I find the DHgate review option?
Start in your account’s order history, open the relevant order, and look for a review, feedback, rating, or similar option. Labels can vary by device, account version, and order status.
Can I add photos or videos to my review?
DHgate’s review guidance describes adding visual content to a review. If the option is available in your review form, use clear photos or videos that show the item you received.
What should I include in a DHgate review?
Include useful details about the item, how it compared with the listing, delivery condition, and seller communication where relevant. Keep the review factual, specific, and based on your own order.
Should I leave a negative review instead of opening a dispute?
No. A review can describe your experience, but it is not a substitute for using the support or dispute route available for an order problem. If you need help resolving an issue, use the order tools first.
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