If free shipping is missing or changes on a DHgate listing, check the selected variation, destination, quantity, shipping method, and checkout total before paying.
Learn how to track a DHgate order when carriers change, a last-mile number appears, or updates stop. Compare the order record with official carrier tracking before taking action.
DHgate sellers may reply before dispatch, but there is no universal response time. Learn how to check messages, processing status, and shipment updates responsibly.