Quick answer: DHgate’s buyer help says a buyer cannot independently edit or delete a posted review at any time. The seller must first submit a request from the seller side. After that request, the buyer can open the completed order on a computer, choose View Review, and use the available Edit or Delete control within the stated 15-day window.
Last reviewed: August 13, 2026.
DHgate’s documented process
- Contact the seller through the DHgate message thread for the correct order.
- Ask the seller to submit the review-change request from their seller account.
- After the request is submitted, sign in to DHgate on a computer.
- Open My Orders and find the item under Completed Orders.
- Select View Review.
- Use Edit or Delete if the control is displayed.
DHgate’s English buyer help states that the change or deletion must occur within 15 days after the seller sends the application. Treat the deadline and controls shown in your account as authoritative if the interface or policy changes.
Edit, delete, dispute or add evidence?
| Your goal | Correct tool | Important boundary |
|---|---|---|
| Correct wording, rating or an accidental statement | Edit the review after the seller request | The edit option depends on the active request and deadline |
| Remove the published review | Delete after the seller request | Save a copy before deletion if you need a record |
| Report a damaged, missing or misdescribed item | Order-linked Return & Refund or dispute process | Changing a review does not create a refund claim |
| Respond to seller pressure or an incentive | Keep messages and contact DHgate support | Do not replace truthful feedback with a false statement |
Message template for the seller
I need to [edit/delete] the review for order [order number]. Please submit the review-change request through DHgate for this completed order. I will review the available option in My Orders after the request appears.
Keep the request inside DHgate. Do not share account credentials or accept an off-platform payment in exchange for changing a review.
If Edit or Delete does not appear
- Confirm the seller submitted the request for the same order and item.
- Use a computer as described in DHgate’s help instructions.
- Check Completed Orders rather than the general review page.
- Confirm that the 15-day period after the seller request has not expired.
- Save screenshots of the seller confirmation, order, review page and missing control.
- Contact DHgate customer service with the order number if the documented path is unavailable.
The DHgate customer-service guide explains how to prepare an order-specific support request.
Do not use review editing to replace a dispute
A review communicates feedback to future buyers; a dispute asks for an order remedy. If the item was not received, damaged, wrong or not as described, preserve the evidence and use the DHgate return, refund and dispute process. Deleting a review does not resolve the transaction or extend a dispute deadline.
Before posting future feedback, use the guide to reading DHgate reviews to see which order-specific details are most useful. Keep statements factual, distinguish shipping from product quality and avoid publishing personal information.
Safety checklist
- The seller request is tied to the correct completed order.
- You are signed in on the official DHgate site.
- You have saved the original review and relevant order evidence.
- You understand whether you are editing or permanently deleting.
- Any unresolved order problem remains in the dispute/support workflow.
- The revised review remains truthful and based on your experience.