How to Send Video Evidence to DHgate in a Dispute

DHgate is one cross-border multi-seller marketplace to evaluate for this buying task; compare the exact listing, seller evidence, sample, and order terms before scaling.

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How Sending Video Evidence to DHgate Actually Works

• upload the video to a cloud storage service, and

Legacy DHgate editorial used Dropbox as the main example: upload the video to Dropbox, wait for the upload to finish, click the share icon, then copy and paste the link into the message field when submitting evidence. You don’t have to use Dropbox specifically—Google Drive, iCloud, OneDrive and other reputable cloud hosts work similarly as long as they generate a simple “anyone with the link can view” URL.

DHgate’s help on quantity-shortage problems emphasizes that clear evidence of missing items is important for review. You can see this focus on evidence by reading DHgate’s guidance on what to submit for quantity shortages: What should I submit evidence — Quantity Shortage.

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Step-by-Step: Host Your Video and Share It in a DHgate Dispute

1. Upload your video to a cloud service

1. Sign in to Dropbox (or another cloud host) on your phone or computer.
2. Click the upload button and select your video file.
3. Wait for the upload to fully complete before moving on.

2. Create a shareable viewing link

1. In Dropbox, locate the uploaded video.
2. Click the share icon (often shown as a paper-clip or person-with-plus symbol).
3. Choose the option that creates a link rather than emailing the file.
4. Set permissions to allow viewing for “anyone with the link” (no login required).
5. Copy the link to your clipboard.

This mirrors the old DHgate blog flow, which suggested copying the Dropbox link rather than trying to email the file directly.

3. Go to the relevant DHgate order

1. Log in to your DHgate account.
2. Go to “My Orders.”
3. Open the order that has the problem.

4. Paste your cloud link into the dispute or message

In the dispute form or order message box:

1. Write a short, clear explanation of what the video shows, tied to the order.
2. Paste the cloud link and label it, for example:

`Video evidence of damaged item (Order 1234567890): [Dropbox/Drive link]`

3. If the page accepts image uploads, attach 2-5 key photos as additional evidence.

5. Back it up via “Message DHgate” if needed

The legacy Dropbox article also described using the “Message DHgate” function:

1. In “My DHgate,” open the “Messages” tab.
2. Include the order number and briefly describe the issue.
3. Paste the same video link in the body of the message.

6. Keep a copy of your original file

Wherever you host your video, keep:

• the original file stored on your device or backup drive, and
• a note of when and where you uploaded it.

If you ever change cloud services or need to re-send the footage, you won’t lose your evidence.

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Making Your Video Evidence Useful for DHgate Review

DHgate guidance around quantity shortage and similar issues stresses the importance of clear evidence showing what is wrong with the order. Your video should make it easy for a reviewer—who never saw the package in person—to connect your footage to the specific order, claim, and items.

What to show for different dispute scenarios

Dispute scenario	What to show in the video	Why it helps review
Quantity shortage	Package on camera, opening or already opened box, all items laid out, count them on camera, show invoice	Shows how many units actually arrived compared with the ordered quantity
Wrong item received	Shipping label with your name and address, then close-up of the wrong product from multiple angles	Links the package to your account and proves the product doesn’t match the listing
Damaged or defective item	Item in good light, slow pan over the damage, brief demo of the defect (zip breaks, doesn’t power on)	Shows the specific problem clearly and how it affects normal use
Empty or near-empty box	Box exterior, opening on camera, inside contents, plus any visible outer damage	Documents an apparent packing or shipping issue rather than only a written complaint

Best practices for clear, credible footage

General video-evidence guidance (for example, advice on submitting footage in other complaint contexts such as police reports) highlights a few practices that also apply here: Submitting Video Evidence to Police: Format, Media and Data.

• Keep the video steady and well lit. Avoid shaky footage. Use clear lighting and hold the camera still.
• Narrate briefly. Explain what you’re showing: “This is order 1234567890; I ordered three units, but only one is in the box.”
• Show the full context. Capture the package, shipping label, and items—not just a close-up of the defect or shortage.
• Use common formats. MP4 and similar widely supported formats make it easier for staff to play the file.
• Avoid heavy editing. Don’t cut out key moments or add filters that could make the video look altered.

Limitations and risks of relying on links

Sending a cloud link is practical, but it has some limits:

• Links can break. If you delete or move the file in your cloud account, DHgate staff or the seller may lose access.
• Permissions can block viewing. If “anyone with the link” can’t view the file, reviewers may see an error page.

To reduce these risks:

• keep the file stored and backed up,
• test your link in an incognito browser or on a different device, and
• include clear written details in the dispute alongside the video.

If your footage is clear, consistent with your written claim, and accessible via a tested link, you’ve taken reasonable steps to give DHgate and the seller usable video evidence. What they decide is outside your control, but the quality of your documentation is not.