Quick answer: Before confirming receipt of a DHgate order, inspect the parcel, item count, visible condition, selected variant, measurements and basic function against the record you saved at checkout. Photograph the unopened package and shipping label first. If something materially differs, keep the packaging, describe the observable mismatch and use the order-specific support option before taking an action that could close or change the case.
This page covers the delivery-inspection decision. For pre-checkout evaluation, use the DHgate order-readiness checklist.
Start before opening the parcel
Put the parcel on a clear surface with the shipping label visible. Record all sides before cutting tape. Photograph dents, punctures, water exposure, crushed corners, retaping or another obvious change. If the shipment contains several pieces, do not discard inserts, bags or labels until the count is complete.
- Match the recipient and tracking reference to the expected order.
- Record the unopened parcel and label in the same photo sequence.
- Open the package without destroying the areas that show damage or sealing.
- Keep the outer carton, inner packaging and product tags until the inspection is finished.
Compare what arrived with the saved order record
Use the selected variant and written description—not a memory of the main image—as the comparison point. Open the saved listing, checkout details and seller messages. Check quantity, size, color, model, material wording, included accessories and any measurement the seller confirmed.
Separate three outcomes:
- Matches: the item and included parts agree with the documented order.
- Needs clarification: a detail is not visible or can be checked without altering the item.
- Material mismatch: an observable attribute differs from the selected variant, written promise or quantity.
If the listing may have changed after checkout, follow the listing-change evidence workflow before relying on the current page.
Test function without destroying evidence
For an item that can be tested safely, start with reversible checks. Read the supplied instructions, inspect plugs or connectors, and avoid disassembly, modification, laundering or extended use until the basic comparison is complete. Product category changes the consequence of a failed test; use the product-category risk guide when safety, skin contact, electrical use or authenticity matters.
- Photograph serial, model or batch information when present.
- Record missing parts before mixing the order with items you already own.
- Measure only the attributes that affected the purchase decision.
- Describe symptoms factually: “left channel has no output” is stronger than “bad quality.”
Build one evidence file
A useful evidence file connects expectation, observation and timing. Name the order, identify the selected option, show what arrived and state the remedy you are requesting. The U.S. Federal Trade Commission advises marketplace buyers to keep copies of seller terms, messages and purchase records and to track return or refund deadlines.
- Order confirmation and selected variant.
- Saved listing details and material seller messages.
- Tracking record and delivery date.
- Unopened-parcel, label, packaging and item photos.
- A short list of specific differences.
- The outcome requested through the current order page.
Choose the next action from the live order
If the item matches, retain the record until you are comfortable that the inspection is complete. If a problem is material, open the order and review the return, refund, dispute or support action currently available. Do not assume every order has the same button, deadline or outcome. The DHgate dispute evidence guide explains how to connect the claim to the order record.
For an unclear support route, use the order-issue support guide. Do not send an item to an unverified address or close an active issue merely because a message asks you to do so.
Frequently asked questions
Should I confirm receipt before inspecting everything?
Inspect the parcel and item first, then read the current instructions and status shown for that order before taking an action that changes it.
Is an unboxing video required?
Requirements vary. A clear photo sequence or video can preserve condition, quantity and packaging evidence, but follow the evidence instructions shown for the specific case.
What should I do with damaged packaging?
Photograph it before opening and keep it until the issue is resolved. Packaging can help connect visible transit damage with the delivered item.
Primary sources
- Federal Trade Commission — Buying From an Online Marketplace
- U.S. Consumer Product Safety Commission — Recalls
Last reviewed: August 25, 2026. Order actions, evidence requirements and deadlines can change; verify the live instructions for the exact transaction.