Paid for a DHgate order and need to cancel it? Start with the order details, check whether shipment information is shown, and review the available cancellation, refund, return, or support options. This guide explains what to do before and after an order moves beyond the pre-shipment stage.
Need to cancel a DHgate order? Start with the order details and check its current status. This guide explains what to do when cancellation is available, what to check if the order is already processing or shipped, and when to use DHgate’s refund, return, or dispute tools instead.
Need to cancel a DHgate order in the app? Open the relevant order, check its current status, and use the action available on that order page. This guide explains what to review before requesting cancellation and what to do if the order has already moved to shipping, refund, return, or dispute handling.
Learn how to request a refund in the DHgate app, what evidence to prepare, and where to find the order-based dispute tools.
